Shipping and Returns
Orders are shipped within 3-4 business days after payment is successfully received. Items are shipped by via UPS or USPS, Priority or First Class, depending on your order. You will receive shipping and tracking information once your order has shipped.
At this time we don’t ship outside of contiguous United States of America. We will only accept orders via phone for purchases shipping to Hawaii, Alaska, and Canada. To order over the phone, call: (516) 982-5809.
If for any reason you are not happy with your purchase, we will gladly accept returns on any unused candle within 14 days for a refund or exchange. Shipping charges on any returned item is the buyer’s responsibility unless we have made an error on our behalf. Candles that have already been burned unfortunately can not be returned.
If an item was damaged or lost during shipping, please contact us so we may send you an replacement order. We will gladly put a damage or lost shipment claim in with the carrier on your behalf.