Refund policy

RETURNS & EXCHANGE POLICY

At Great South Bay Candle Company, we want you to be completely satisfied with your purchase. Please review our return and exchange guidelines below:

Buyer's Remorse (Changed Your Mind):

Return Window: We accept returns within 30 days from the date of delivery.

Condition Requirements: Items must be completely unused, unburned, and in their original packaging. We do not accept returns on products that are used or missing their original packaging.

Restocking Fees: There are no restocking fees ($0.00) applied to any returns.

Return Shipping Costs: For standard returns or customer exchanges, the shipping fees are the customer’s responsibility. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items (Our Error):

Our Responsibility: If your product arrives broken, or if we made an error on our behalf (such as shipping the wrong item), we will fix it immediately.

If an item(s) are damaged or lost during shipping, please contact immediately.  We will initiate a claim with the carrier and send you a replacement.  Include your name, order number, description of the damage and photos (if applicable) that will be needed to file a claim.  

Cost to You: You will pay $0.00 for replacements. Shipping fees for returns or exchanges due to our error are not the customer's responsibility; we will cover all costs.

Timeframe: Please report any broken or incorrect items to us within 7 days of delivery.

How to Initiate a Return:

Step 1: Contact our customer support team at support@greatsouthbaycandles.com with your order number.

Step 2: Once authorized, package your item securely in its original packaging.

Step 3: Mail your return to our official return address:

Great South Bay Candle Company Inc.
130 Cedar Lane 
Babylon, NY 11702

Refunds & Processing

  • Once we receive and inspect your item to verify it is unused and in original packaging, we will process your refund.
  • Refunds are issued back to your original method of payment within 5 business days.

If you have any questions regarding our return policy, please contact us or for immediate assistance call (516) 982-5809.


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