Shipping and Return Policy
Orders are shipped within 3-4 business days. Items are shipped by via UPS or USPS Priority or First Class, depending on your order. You will receive shipping and tracking information once your order has shipped.
At this time we don’t ship outside of contiguous United States of America. We will only accept orders via phone for purchases shipping to Hawaii, Alaska, and Canada. To order over the phone please call (516) 982-5809.
RETURN POLICY and PROCESS:
- We will gladly accept returns on any unused candle within 14 days for a refund less any occurred shipping charges. We don't do exchanges at this time. The buyer is responsible for shipping cost on all return items unless we made an error on our behalf. Due to the nature of our products, used candles cannot be returned or refunded.
- Please contact us via email regarding your return request. Then send your item back to the address below.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Your refund will be processed and a credit will be applied to your credit card less any occurred shipping charges. Please note that it may take a few days for the credit to reflect on your credit card statement.
- If an item(s) are damaged or lost during shipping, please notify us immediately so a claim with the carrier can be initiated and we can send you a replacement. When contacting us please include your name, order number, description of the damage and photos (if applicable) that will be needed for the claim.
If you have any questions regarding our return policy, please contact us or for immediate assistance call (516) 982-5809.
Great South Bay Candle Company Inc.
130 Cedar Lane
Babylon, NY 11702